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Pickup

AdobeStock_86220395Contact-Free Pickup 

  • Did you hear from us that your holds are ready for pickup? (You will get an email, text or phone call depending on your account settings.) Click here to schedule your appointment now! As your requested materials are pulled, they will be added to your appointment—one appointment is all you need!

  • Our building will be open for tech services appointments and beginning August 5 for Grab & Go Services. We are now accepting returns in our building dropbox during certain hours (please see FAQs below).

  • When you arrive for your appointment, please maintain social distancing practices with your fellow patrons and our staff, and please use a face mask.

  • Questions about your account? Contact patronservices@prpl.org or 847-720-3221.

 

Requesting Materials for Contact-Free Pickup


1. Go to our online catalog and, using your library card, find the books or other physical materials you'd like to borrow and place a hold on them. 

  • If you have holds on your account already, and aren't interested in picking them up now, suspend them using the instructions below.

  • See our Frequently Asked Questions below for more information about alternate ways to place your holds.

2. Once you've submitted your request online or via phone, our staff will start processing your request.

3. When your materials are ready, you'll receive an email, phone call or text message (depending on the preferred method you chose in your account settings) from the Library with a link to make an appointment using our online calendar

  • Please do not schedule an appointment if you haven't received notification that your materials are ready. 
  • Appointments are made per library cardholder, not by household. Please make a separate appointment for each cardholder's hold request. Make sure the appointment is made in the cardholder's name (for example, if you are requesting materials for your grade school child using their card number, also put their name on the appointment).
  • Forget something? You can add to your holds prior to your appointment time and we will include it in your pickup. One appointment is all you need!

Continue to follow us on social media, check our website and watch your inbox for the latest updates. If you have a specific question or need assistance with your holds, please call 847-825-3123 and contact a department staff member directly (press 2 to reach Youth Services, press 4 for audiovisual materials and adult fiction books, and press 5 for help with nonfiction). Thank you!


Frequently Asked Questions

What does “contact-free” pickup mean?

Contact-free means you will not have in-person contact with a library staff member. We have a table outside the library where our staff will place your items in a closed paper bag with the first three letters of your last name and first initial of your first name and last four digits of your library card number at the time of your appointment. Please wait before approaching if you see another patron or library staff member at the table, and confirm you have the correct bag(s).

 

Requesting Materials

How do I choose books to check out?
Go to our online catalog
 and search for Park Ridge materials you’d like to place on hold. Please note, due to high demand, some materials may not be available right away. Holds on materials from some other libraries may not be filled at this time.

 

I'd prefer not to place holds using the online catalog. Is there another way to request books? 

Yes! You can use our Holds Request Form, or call us and we can enter the requests for you! Click these links for hours of operation and Grab & Go information.

 

For help requesting Holds, call 847-825-3123.

  • Youth and Teen Materials - Press 2
  • Adult Fiction and Audiovisual Materials - Press 4
  • Adult Nonfiction - Press 5

What if I already have books on hold, but I prefer not to pick them up right now? 
You can put your holds on “Pause” and pick them up at later date. Please see instructions below.

 

When can I pick up my books I’ve put on hold?

Pickup is by appointment only. You will receive an email and/or text notification that you have materials ready to pickup, and can then make an appointment or stop by for Grab & Go service.

 

I placed my request, was notified about my appointment, and booked it, but there's something else I want. Can I add to my list of requested materials? 

Yes! We just ask that you not add items any later than 48 hours prior to your appointment time.

 

For how long will I be able to keep my materials I'm picking up this way? 

All materials will have a standard periods of 3, 7 or 14 days or 3 weeks. Materials will auto-renew as long as there is not a hold blocking it and the item still has renewals left.

 

I can’t decide what to read or watch next. Can someone help me pick things out?
Need help finding books? Try Book MatchBook Match for Teens or Book Match for Kids!
How about a great movie? Try DVD Match!

Returning Materials

I have books and other materials at my house. Can I return those now?

Yes! We are now accepting returns in the dropbox located on the building, to the left of our front doors. 

The building dropbox will be open at these times:

Monday-Thursday, 9 a.m. 9 p.m.
Friday-Saturday-Sunday, 9 a.m. to 5 p.m.

Please do not leave library materials outside of the dropbox. If you have materials that are too big to go in the dropbox, such as a telescope, please ring the doorbell and a staff member will assist you. 

Drive-thru dropboxes will remain closed. Please use the dropbox on the building, near our main entrance, to help us collect materials in containers for processing with limited handling. Thank you for your understanding!   

Please wear a mask in the pickup and dropbox area outside the Library to help keep your fellow patrons and our staff safe.  

Can I apply for a library card and get books and materials this way?

Yes! Apply for a library card online at https://www.parkridgelibrary.org/library-cards/. You will be given a card number that you can use online. During Grab & Go hours, you can pick your library card at our Patron Services desk.

 

Can I drop off book donations?

Not yet. Please keep your materials donations (books, DVDs, CDs), as we cannot accept any at this time.

 

What if I can’t make my appointment time?

If you need to reschedule, please contact the Patron Services department at 847-720-3221 or patronservices@prpl.org within 24 hours of your appointment.

 

Should I clean my materials before I use them?

Chemical disinfectants are not recommended for use on books. If you choose to wait to use your materials, your bag should be kept in a dry, cool place to avoid heat or water damage.

 

When will the library fully reopen? 
We will continue to reassess the situation, following the Restore Illinois plan, and hope to expand library services to you as soon as possible

Helpful resources:

CDC FAQ https://www.cdc.gov/coronavirus/2019-ncov/faq.html

CDC Running Essential Errands https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/essential-goods-services.html

 


Did you get our email that your holds are ready for pickup? Click on the calendar to schedule
your appointment!

As your requested materials are pulled, they will be added to your pickup -- one appointment is all you need!‚Äč

 

 

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