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Pickup

AdobeStock_86220395Contact-Free Pickup 

Great news! You can pick up your holds without an appointment!

We are open for browsing, computer use by appointment, and holds pickup at the shelves in the first floor lobby.
 
Please see our Visit Us page to learn more about our hours and what else is available now.
 
If you would still prefer to have your materials set out through Contact-free Pickup, please make an appointment. Once you've heard your items are ready to pick up, they will be on the shelves outside our main entrance at your appointment time.
 
 

Before you request items, some key things to know:

  • When your holds are ready, you will get an email, text or phone call from us. Click here to schedule your appointment. As your requested materials are ready for pickup, they will be added to your appointment—one appointment is all you need!
  • When you arrive for your appointment, please maintain social distancing practices with your fellow patrons and our staff, and please use a face mask.
  • Questions about your account? Contact patronservices@prpl.org or 847-825-3123, ext. 6.

 

How do I request items to pick up?

First, do you know what items you want to borrow?
1. Go to our online catalog and log in using your library card number.

2. Search for the books or other physical materials you'd like to borrow and place a hold on them. 
 

Or, do you need help choosing materials or placing them on hold?

You can use our Holds Request Form, or call us and we can enter the requests for you! 

For help requesting Holds, call 847-825-3123.

Youth and Teen Materials - Press 2
Adult Fiction and Audiovisual Materials - Press 4
Adult Nonfiction - Press 5
 

If you already have items on hold, or when you’re done submitting requests…

Once you've submitted your request to hold items, online or via phone, our staff will start processing your request. There may be a delay depending on availability or if the item is coming from another library.

When your materials are ready, you'll receive an email, phone call or text message (depending on the preferred method you chose in your account settings) from the Library with a link to make an appointment using our online calendar

  • Please do not schedule an appointment until you’ve heard from us that your materials are ready. 
  • Please schedule the appointment under the account the holds were requested. To just have one pickup appointment for your family, only use one account to reserve materials.
  • Forget something? You can place more items on hold anytime before your appointment time and we will include it in your pickup as they come in. One appointment is all you need!

Call us – we’re here to help!

Continue to follow us on social media, check our website and watch your inbox for the latest updates. If you have a specific question or need assistance with your holds, please call 847-825-3123 and contact a department staff member directly (press 2 to reach Youth Services, press 4 for audiovisual materials and adult fiction books, and press 5 for help with nonfiction). Thank you!

Please wear a mask in the area outside the Library to help keep your fellow patrons and our staff safe.  

 


Frequently Asked Questions
 

What does “contact-free” pickup mean?

Contact-free means you will not have in-person contact with a library staff member. During pickup hours, we have tables outside the library where our staff place your items in a closed paper bag with the first three letters of your last name and first initial of your first name, and the last four digits of your library card number, at the time of your appointment.

Please wait before approaching if you see another patron or Library staff member at the table, and confirm you have the correct bag(s).

 

Requesting Materials
 

How do I choose books to check out? 

Go to our online catalog and search for Park Ridge materials you’d like to place on hold. Please note, due to high demand, some materials may not be available right away. Holds on materials from some other libraries may not be filled at this time.
 

I'd prefer not to place holds using the online catalog. Is there another way to request books? 

Yes! You can use our Holds Request Form, or call us and we can enter the requests for you! Click these links for hours of operation and Grab & Go information.
 

I can’t decide what to read or watch next. Can someone help me pick things out?

Need help finding books? Try Book MatchBook Match for Teens or Book Match for Kids! How about a great movie? Try DVD Match!

For help requesting Holds, call 847-825-3123.

  • Youth and Teen Materials - Press 2
  • Adult Fiction and Audiovisual Materials - Press 4
  • Adult Nonfiction - Press 5
     

What if I already have books on hold, but I prefer not to pick them up right now? 

You can put your holds on “Pause” and pick them up at later date. Please see instructions below.

 

More About Contact-free Pickup

 

When can I pick up my books I’ve put on hold?

Pickup is by appointment only. You will receive an email and/or text notification that you have materials ready to pickup, and can then make an appointment. Click here to schedule your appointment.

 

What if I can’t make my appointment time?

If you need to reschedule, please contact the Patron Services department at 847-825-3123 ext. 6 or patronservices@prpl.org within 24 hours of your appointment.

 

I placed my request, was notified about my appointment, and booked it, but there's something else I want. Can I add to my list of requested materials? 

Yes! We just ask that you not add items any later than 48 hours prior to your appointment time.

 

How will I know whether I’ll get a text, phone call or email?

We contact you based on the preferences you set in your account. Click on “My Account” at the top of this page and you can log in to view your information. Click on your name in the left navigation bar and then click on Contact Information and Preferences to view or change the method.

 

For how long will I be able to keep my materials I'm picking up this way? 

All materials will have a standard period of 3, 7 or 14 days or 3 weeks. Materials will auto-renew as long as there is not another patron with a hold on the item, and the item still has renewals left.

 

If the weather is bad, will contact-free pickup still be running? 

In case of inclement weather, Contact-free Pickup will be moved inside the Library lobby. Bagged materials will be placed on tables just inside the door. The Library will remain closed to the public. Please remember to always wear a mask when coming to pick up your items. 

In the event of dangerous weather conditions, Contact-free Pickup appointments may be canceled. If you have an appointment scheduled that day, you will get an email from us asking you to reschedule for another day. If you need assistance rescheduling, please call us at 847-825-3123, extension 6.

 

Returning Materials

 

I have books and other materials at my house. Can I return those now?

Yes! We are now accepting returns in the dropbox located on the building as well as our drive-thru dropboxes in the parking lot.

 

Your Library Account

 

Can I apply for a library card and get books and materials this way?

Yes! Apply for a library card online here. You will be given a card number that you can use online. When the library re-opens to the public, you can bring in your proof of Park Ridge residency as indicated on the library cards web page.

 

My library card expired, can I renew it while the building is closed?

Yes! Email patronservices@prpl.org or call 847-825-3123, extension 6.

 

Other Questions
 

Can I drop off book donations?

Not at this time. Please keep your materials donations (books, DVDs, CDs), as we cannot accept any at this time.
 

Should I clean my materials before I use them?

Chemical disinfectants are not recommended for use on books. If you choose to wait to use your materials, your bag should be kept in a dry, cool place to avoid heat or water damage.
 

When will the library fully reopen? 

We will continue to reassess the situation, following the Restore Illinois plan, and hope to expand library services to you as soon as possible. Please check our website, follow us on social media and watch your email inbox for any announcements regarding our building hours or closings.

 

Was your question not addressed here? Please let us know! 

Email patronservices@prpl.com with any questions related to your account, or help with the Contact-Free Pickup service. We're here to help!

 

Helpful Resources
 

CDC FAQ https://www.cdc.gov/coronavirus/2019-ncov/faq.html

CDC Running Essential Errands https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/essential-goods-services.html

 


Did you get our email that your holds are ready for pickup? Click on the calendar to schedule
your appointment!

As your requested materials are pulled, they will be added to your pickup -- one appointment is all you need!‚Äč

Want to pick up holds without an appointment? You can do that beginning February 15! 
Get more information on our reopening. 

 

 

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