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Pickup

AdobeStock_86220395Contact-Free Pickup 

The Board of Trustees of the Park Ridge Public Library is planning for the lending of physical materials via contact-free pickup as the State of Illinois’ Restore Illinois plan moves toward Phase 3. The Library staff is busy preparing collections, technology, and sorting previously returned books and other materials in the facility in order to begin phasing in contact-free pickup services for the public within 3 days of the Governor’s announcement that the state has entered Phase 3. Based on recent information from Governor Pritzker, the staff is gearing up for a June 1 start date. If needed, the Board will discuss current conditions and evaluate next steps in early June. 

What does this mean for borrowing new books and materials? 

Our building will remain closed, and we will not be accepting returns of library materials until further notice. Read on to learn how you can pick up physical materials by appointment, tentatively beginning June 1.

Our staff is working on a system for contact-free pickup of materials by appointment only, but you can help us get ready by requesting books now!

To get started, go to our online catalog and, using your library card, find the books or other physical materials you'd like to borrow when we begin pickup and place a hold on them. 

If you have holds already waiting but you aren't ready to pick them up, you can suspend those holds for a later date using the instructions below. (Please note, due to high demand, not all materials will be available because you add a hold.)

We will have more information about the appointment and pick-up process in the days to come, including official confirmation that we will be able to start on June 1.

Please note, we are not accepting returns until further notice. Please do not bring any library materials with you when you pick up your holds. 

Continue to follow us on social media, checking on our website and watching your inbox for the latest updates. If you have a specific question or need assistance with your holds, please email patronservices@prpl.org or reach a staff member live using the methods listed here. Thank you!

Frequently Asked Questions

What does “contact-free” pickup mean?

Contact-free means you will not have in-person contact with a library staff member. We will have a table outside the library where our staff will place your items in a closed paper bag with the first three letters of your last name, first initial of your first name and last four digits of your library card number. Please wait before approaching if you see another patron or library staff member at the table, and confirm you have the correct bag(s).

 

How do I start choosing books to check out?

Go to our online catalog and search for Park Ridge materials you’d like to place on hold. Please note, due to high demand, some materials may not be available right away. Holds on materials from other libraries will not be filled at this time.

 

I'd prefer not to place holds using the online catalog. Is there another way to request books? 

Yes! You can use our Holds Request Form, or call us any day between Noon and 6 p.m. and we can enter the requests for you! 

 

For help requesting Holds, call 847-825-3123.

  • Youth and Teen Materials - Press 2
  • Adult Fiction and Audiovisual Materials - Press 4
  • Adult Non-Fiction - Press 5

I had books on hold before the library closed in March. Can I still get those?

Yes! You can check your account on our website to see what you had on hold, or you can choose to suspend your holds if you do not wish to pick them up at this time.

 

When can I pick up my books I’ve put on hold?

Pickup is by appointment only. You will receive an email and/or text notification that you have materials ready to pickup, and can then make an appointment. In the coming week, we will have an online calendar set up where you can choose a day and time to pick up your materials. When the calendar is ready to accept appointments, all patrons will be notified via email and messages via the Library’s social media.

 

I can’t decide what to read or watch next. Can someone help me pick things out?

Need help finding books? Try Book Match, or Book Match for Kids!

How about a great movie? Try DVD Match!

 

I have books and other materials at my house. Can I return those now?

We are not accepting returns yet. Your due date for all materials has been extended to July 1 and no overdue fines will be charged.

 

What if I can’t make my appointment time?

If you need to reschedule, please contact the Patron Services department at 847-720-3221 or patronservices@prpl.org within 24 hours of your appointment.

 

Can I apply for a library card and get books and materials this way?

Yes! Apply for a library card online at https://www.parkridgelibrary.org/library-cards/. You will be given a card number that you can use online. When the library building reopens to the public, you can pick your library card at our Patron Services desk.

 

Can I drop off book donations?

Not yet. Please keep your materials donations (books, DVDs, CDs), as we cannot accept any at this time.

 

Should I clean my materials before I use them?

Chemical disinfectants are not recommended for use on books. Materials being checked out to you today have been in the Library unused by the public since March 14. If you choose to wait to use your materials, your bag should be kept in a dry, cool place to avoid heat or water damage.

 

Why can’t I return my materials yet?

The Library is developing plans to safely process materials returned by the public. Current information suggests a multi-day isolation of materials before staff process them or loan them to others. The Library has health and safety policies and practices in place following CDC and OSHA guidelines for safe processes.

 

What if I already have books on hold, but I prefer not to pick them up right now? 
You can put your holds on “Pause” and pick them up at later date. Please see instructions below.

 

Helpful resources:

CDC FAQ https://www.cdc.gov/coronavirus/2019-ncov/faq.html

CDC Running Essential Errands https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/essential-goods-services.html

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